Privacy Policy

This Privacy Policy explains how Cool AC LLC doing business as Quick Air & Plumbing ("we," "us," or "our") collects, uses, shares, and protects personal information about visitors to https://quickairandplumbing.com and customers of our services. By using our website or services, you agree to this Policy and our Terms of Service.

We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in status, or text-message consent records with third parties or affiliates for their marketing or promotional purposes.

We collect information that you provide directly, information generated through your interactions, and information from third parties.

Information you provide:

• Name, phone number, email address, and service address
• Project details (system type, problem description, photos)
• Preferred appointment times and access instructions
• Financing or rebate inquiry information (project budget, timeline)
• Company name and contact role (commercial customers)
• SMS and email consent records (timestamp, IP address, consent text)
• Payment information processed by our payment partners (we do not store full card numbers)

Information collected automatically:

• Device information (browser, operating system, screen size)
• IP address and approximate location (city/region)
• Pages visited, referring URL, and time on site
• Cookies and similar identifiers (see Section 6)

Information from third parties:

• Lead-generation partners and advertising platforms (only with your consent)
• Utility-rebate program administrators
• Credit and financing partners (with your authorization)
• Public business records and license verification sources

• Schedule and deliver requested services
• Provide estimates, quotes, and proposals
• Send appointment confirmations, technician arrival notices, and service updates
• Process payments and manage accounts
• Administer maintenance and protection plans
• Submit rebate, incentive, or financing applications on your behalf when authorized
• Respond to inquiries, complaints, and warranty claims
• Improve our website, services, training, and dispatch operations
• Detect fraud, enforce our Terms, and comply with legal obligations
• Send marketing communications about our own services where you have consented (you may opt out at any time)

When you opt in to receive text messages from us (for example, by checking the SMS consent box on a contact form, by texting us first, or by signing a Service Agreement that includes SMS authorization), we collect and process the following:

• Your mobile phone number
• The exact opt-in text you agreed to, plus the timestamp and IP address
• Whether your number is on our active opt-in list or our suppression list
• Message delivery status and replies you send to us (e.g., STOP, HELP)

How we use SMS data. SMS data is used to send appointment confirmations, dispatch and ETA updates, two-way customer service conversations, quote and proposal follow-up, payment and account notices, satisfaction surveys, and other transactional or service-related messages, as well as marketing messages where you have separately consented.

Sharing. Mobile information, including phone numbers and SMS opt-in status and consent records, will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with our SMS infrastructure providers (for example, our messaging gateway, CRM, and dispatch software) solely to deliver the messaging service you requested. These providers are contractually limited to using the data on our behalf.

Opt-out. Reply STOP to any text message to unsubscribe. Reply HELP for help. You can also email support@quickairandplumbing.com or call (877) 838-2508. Opt-out requests are honored immediately for the program you opted out of; you may continue to receive transactional messages tied to an active open service request unless you also request that those stop.

Retention. We retain SMS consent records for at least four (4) years after opt-out for compliance and dispute-resolution purposes. Suppressed numbers are retained indefinitely to prevent re-contact.

Inbound and outbound phone calls may be monitored or recorded for quality assurance, training, dispatch accuracy, safety, and dispute resolution. Florida is a two-party (all-party) consent state. You will be informed at the start of the call that the call may be recorded; continuing the call constitutes your consent. If you do not consent to recording, please tell the representative and we will continue the conversation without recording or arrange another channel.

We use first-party and third-party cookies, web beacons, and similar technologies to operate the website, remember preferences, measure performance, and (where you consent) measure advertising effectiveness. Categories include:

• Strictly Necessary: Required for the site to function (e.g., load balancing, session, security).
• Analytics: Google Analytics 4 measures page views, form starts, form submissions, form errors, phone-number clicks, and calculator use. These events record the page path and the type of action only. We do not send your name, email address, phone number, street address, or the free-text details you type into a form to Google Analytics.
• Marketing attribution: If you arrive from an ad or a campaign link, we store the campaign parameters (utm_source, utm_medium, utm_campaign, utm_term, utm_content) and advertising click identifiers (gclid, gbraid, wbraid, fbclid, msclkid), along with the page you landed on and the referring website.

Browser storage. We use your browser's session storage to hold your most recent campaign attribution for the duration of your visit, and local storage to hold your first-touch attribution so we can credit the original source if you return later. Both contain campaign and page information only, never personal contact details. When you submit a form, this attribution is stored with your request and shared with our customer relationship management provider so our team knows how you reached us.

What we do not do. We do not sell your personal information, and we do not run behavioral advertising pixels that build cross-site profiles of you on this website. If that changes, this section will be updated before the technology is deployed.

You can control cookies and browser storage through your browser settings, and you can opt out of Google Analytics measurement using Google's browser add-on. Blocking strictly necessary cookies may break parts of the site. Blocking analytics does not affect your ability to submit a request or reach our team.

Consent records. When you check a text-message or phone-call consent box, we store the exact wording that was displayed to you, whether you agreed, the date and time of your choice, the page you were on, and a consent version identifier. Optional marketing consent boxes are never pre-checked, and declining them is recorded as well.

We share personal information only as described below:

• With your direction: Financing lenders, PACE administrators, utility rebate programs, and manufacturers when you ask us to submit on your behalf.
• Service providers: CRM, scheduling, dispatch, payment processing, email/SMS infrastructure, hosting, analytics, and legal/accounting professionals, all bound by confidentiality and use limitations.
• Affiliated brands: Where you opt into a joint program. Mobile/SMS information is not shared with affiliates for their marketing.
• Legal and safety: When required by law, subpoena, or to protect our rights, customers, employees, or the public.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to the new entity honoring this Policy.

We do not sell personal information, and we do not share mobile/SMS data for third-party marketing.

Categories of subprocessors include cloud hosting, database and authentication providers, SMS/email gateways, CRM platforms, payment processors, mapping and routing services, advertising and analytics platforms, and call-center/dispatch software. A list of major subprocessors is available on request to support@quickairandplumbing.com.

We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations (including Florida contractor record-keeping rules), resolve disputes, and enforce agreements. Typical retention periods:

• Lead/contact submissions without service: up to 3 years
• Customer service records: 7 years after last service
• Financial records: as required by tax and accounting law (generally 7 years)
• SMS consent and opt-out records: minimum 4 years
• Call recordings: typically 12-24 months unless tied to an open dispute

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit, role-based access controls, audit logging, vendor security review, and limited retention. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Confirm whether we process your personal information
• Access a copy of the information we hold about you
• Correct inaccurate information
• Request deletion (subject to legal retention obligations)
• Opt out of marketing communications
• Opt out of "sale" or "sharing" of personal information (we do not sell or share for cross-context behavioral advertising)
• Withdraw consent for SMS or email programs at any time

Submit requests by emailing support@quickairandplumbing.com or calling (877) 838-2508. We will verify your identity using information already on file before fulfilling sensitive requests. Authorized agents may submit requests with written permission.

The Florida Digital Bill of Rights (FDBR) gives qualifying Florida consumers additional rights regarding their personal information, including the right to opt out of targeted advertising, profiling, and the sale of personal data, and the right to access, correct, delete, and obtain a portable copy of personal data. Submit requests using the contact information in Section 18.

California residents may exercise rights under the California Consumer Privacy Act, as amended by the CPRA, including the right to know, delete, correct, and limit use of sensitive personal information, and the right to opt out of sale or sharing. We do not sell personal information and do not share personal information for cross-context behavioral advertising. You will not be discriminated against for exercising these rights.

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Some browsers send "Do Not Track" (DNT) or Global Privacy Control (GPC) signals. Where required by applicable law, we treat a recognized GPC signal as a valid opt-out of sale or sharing for cross-context behavioral advertising. We do not otherwise respond to DNT signals because there is no consistent industry standard.

Our services are directed to residents of the United States, primarily Florida. If you access the website from outside the U.S., your information will be transferred to and processed in the United States, which may not provide the same level of data protection as your home jurisdiction.

We may update this Policy from time to time. The "Effective Date" at the top indicates when the Policy was last revised. Material changes will be posted on this page and, where appropriate, communicated by email or in-app notice.

For privacy questions, requests, or complaints, contact our Privacy team:

Cool AC LLC dba Quick Air & Plumbing
Attn: Privacy Office
1221 Brickell Ave, Suite 900, Miami, FL 33131
Phone: (877) 838-2508
Email: support@quickairandplumbing.com

If you are unable to resolve a complaint with us, you may also contact the Florida Department of Agriculture and Consumer Services or, if you are a California resident, the California Privacy Protection Agency.